Robinroo Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Robinroo Casino. They apply to your access to the website, your account, any transactions you make and your participation in games or other services made available through the website. If you do not accept these terms, you must not use the website or open an account.

Additional terms may apply to specific games, promotions, payment methods or features. Those terms will be shown where relevant and should be read together with this document. If there is an inconsistency between these general terms and a specific set of terms, the specific terms may apply to the relevant product or offer.

The website is intended for people who are legally permitted to use online gambling services in their location. Availability of the website does not mean that its services are lawful or suitable in every jurisdiction. You are responsible for checking and complying with the laws that apply to you before using the website.

Changes to these terms

The operator may update these Terms & Conditions from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The latest version will be published on this page, together with an updated date where appropriate. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

Some provisions may also be supplemented by information shown during registration, payment or game play. You should retain copies of important account information and review any notices presented before confirming an action. If you do not understand a provision, you should seek clarification before using the relevant service.

You must meet the minimum legal age and all other eligibility requirements that apply in your location before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. An account must be registered in your own name and may only be used by you.

You must protect your username, password and other account credentials. Do not share them with another person or allow anyone else to access your account. You should notify the operator promptly if you suspect that your account has been accessed without permission, your credentials have been lost or your account information is incorrect.

The operator may carry out identity, age, address, payment and source-of-funds checks. You may be asked to provide documents or other information before an account can be opened, used or paid out. These checks support legal and security requirements and may be repeated when necessary. Information provided for verification should be genuine, readable and up to date.

Account restrictions

• You must not create more than one account unless the operator has expressly approved it.
• You must not open or use an account on behalf of another person.
• You must not use the website if you are located in a jurisdiction where the services are restricted or unlawful.
• You must not use the website for fraud, money laundering, unlawful activity or any purpose that breaches these terms.
• You must not attempt to bypass technical, security or geographical controls.
• You must not allow another person to deposit, play or withdraw through your account.

The operator may suspend, restrict or close an account where it has reasonable grounds to believe that these terms have been breached, account information is inaccurate, verification cannot be completed, activity appears suspicious or the account presents a legal, security or operational risk. Where permitted, you may be informed of the reason for an action. Some information may not be disclosed where doing so could interfere with fraud prevention, security or legal obligations.

If your account is suspended or closed, you must not attempt to create or use another account to avoid the restriction. Any remaining balance may be reviewed before funds are returned, subject to verification, payment requirements, applicable law and the outcome of any investigation.

Games and other services are provided subject to availability. The operator may add, remove, suspend or change games, features, rules and technical requirements at any time. Game instructions and any specific terms shown on the website form part of your agreement when you use that game or feature.

You should check your stake, selected options and other details before confirming a transaction or game entry. Once a game or transaction has been accepted by the system, it may not be possible to cancel or reverse it. If there is a technical interruption, display issue or other error, the operator may review the relevant activity and take reasonable steps to correct the error.

Deposits and balances

Deposits must be made using a payment method that you are authorised to use. You must not use a payment account or card belonging to another person without prior approval. The operator may reject, delay or reverse a deposit where required for verification, security, payment processing or legal compliance.

Funds credited to your account are intended for permitted use on the website. You must not use the account as a bank account, payment transfer service or method of moving funds between people. The operator may investigate unusual activity and may request information about the origin of funds before allowing further activity or processing a withdrawal.

Withdrawals

Withdrawal requests are subject to account verification, payment provider requirements, applicable law and any conditions displayed when the request is made. The operator may return funds through an approved method and may require the withdrawal method to be linked to you. Processing times can vary because of checks, payment providers, weekends, public holidays and other factors.

You are responsible for reviewing your balance and transaction history and for raising any apparent error promptly. If a payment is credited in error, or a technical or administrative mistake results in funds being made available to you, the operator may correct the balance or recover the relevant amount. You must not knowingly use funds that were credited by mistake.

Promotions and bonuses

Promotions, bonuses and other offers may be subject to separate eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values or other terms. Those conditions will be displayed with the relevant offer. You should read them before opting in or using a promotional benefit. The operator may withdraw or amend an offer where permitted, including where misuse, error or suspected abuse is identified.

You must not abuse a promotion, create multiple accounts to obtain an unfair benefit, use misleading information or coordinate activity in a way that defeats the purpose of an offer. Where permitted, the operator may cancel promotional benefits or adjust account balances if an offer has been used contrary to its terms.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you begin, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or drugs, or experiencing financial pressure.

• Keep track of how much time and money you spend.
• Do not chase losses or increase stakes to try to win back money.
• Do not borrow money or sell belongings to fund gambling.
• Use available account controls, deposit limits, time reminders or self-exclusion tools where offered.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can contact the operator through the support channels displayed on the website to ask about responsible gambling tools, account restrictions or self-exclusion. A request to close or restrict an account may remain in place for the period selected or required by the relevant process. You must not create another account to avoid a restriction.

Personal information is handled in accordance with the website's Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations and communicate with you about your account. By using the website, you acknowledge that information may be shared with service providers, payment processors, professional advisers or authorities where reasonably required for these purposes.

You must use the website lawfully and respectfully. You must not introduce malicious software, interfere with website operations, scrape content without permission, test security without authorisation, impersonate another person or publish material that is unlawful, threatening, abusive or misleading. The operator may remove content, block access or take other appropriate action where this standard is not met.

You are responsible for ensuring that your device, internet connection and account access are reasonably secure. You should use strong credentials, avoid accessing your account on an unsecured device and log out after using a shared computer. The operator may contact you about account security, verification or service matters using the information associated with your account.

The operator aims to keep the website available and accurate, but does not guarantee that access will always be uninterrupted, secure, error-free or suitable for every device. The website may be unavailable for maintenance, updates, technical faults, events outside reasonable control or other operational reasons. You are responsible for maintaining suitable equipment, software, internet access and security on your device.

To the extent permitted by law, the operator is not responsible for losses caused by your failure to keep account details secure, misuse of the website, interruptions outside its reasonable control, incorrect information supplied by you, payment provider actions or your failure to comply with these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under applicable Australian consumer law.

Intellectual property

The website, including its text, graphics, logos, software, design and other content, is owned by or licensed to the operator or its relevant partners. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, sell or commercially exploit website content without written permission.

Complaints and applicable law

If you have a question, dispute or complaint, please contact the support team using the channels made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You should not send passwords or unnecessary sensitive information.

These Terms & Conditions are intended to operate alongside applicable Australian law and any mandatory rights or protections that apply to you. If a court or authorised body finds part of these terms invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. A failure to enforce a provision immediately does not mean that the operator has waived its right to enforce it later.

If you need clarification about any part of these Terms & Conditions, review the relevant information on the website or contact support before using the service. By continuing to use Robinroo Casino, you confirm that you have had the opportunity to read and understand these terms.