Betting Rules

By opening an account, placing a bet or using a game, you acknowledge that you have read and understood the rules that apply. These rules are intended to help you understand how bets are accepted, recorded, processed and settled. Individual games may have additional rules, so always review the information displayed on the relevant game page before taking part.

Robinroo Casino may make gaming services available only where participation is permitted by applicable law. You are responsible for checking that you are legally allowed to use the service from your location. You must also provide accurate information, comply with age requirements and follow any identity, verification and account requirements that apply to your use of the website.

Only one personal account should be used unless the applicable terms expressly allow otherwise. An account must be operated by the registered account holder. You must keep your login details secure and should not allow another person to access, control or use your account. Bets placed through your account may be treated as having been placed by you, subject to any investigation or correction required under the applicable rules.

• You must meet the applicable minimum age requirement before using the service.
• You must use your own account and payment method where required.
• You must provide complete and accurate account information.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not attempt to interfere with the website, games, payment systems or security controls.
• You must follow any game-specific rules, account limits and instructions shown on the website.

Robinroo Casino may suspend, restrict or close an account where there is a suspected breach of these rules, the applicable terms, responsible gambling requirements or the law. Where appropriate, account activity may be reviewed before a balance or transaction is processed. Any action taken will be handled in accordance with the applicable terms and legal obligations.

A bet is generally submitted when you select the relevant option, enter the amount and confirm the transaction using the instructions provided. A bet is not guaranteed to be accepted until it has been recorded by the gaming system and displayed as accepted in your account or on the relevant confirmation screen. You should check the status of each transaction and keep your account information up to date.

You are responsible for checking the game, market, selection, stake, odds or other displayed details before confirming a bet. If you notice an error, do not continue with the transaction. The information shown at the time of confirmation may be used to determine how the bet is recorded and settled, subject to applicable correction rules.

A bet may be refused, cancelled, voided or corrected in circumstances permitted by the applicable rules. These circumstances may include a technical error, incorrect information, an interrupted connection, a duplicated transaction, an obvious display error, a system malfunction, suspected manipulation or a result that cannot be reliably determined. Where a transaction is affected, the outcome will be handled under the relevant game rules and terms.

Stake management and transaction records

Before placing a bet, make sure that the stake is within any applicable account or product limits and that you can afford to lose the amount. A submitted stake may not be reversed simply because you changed your mind or selected the wrong option. Requests to cancel or amend a bet are considered only where the relevant rules permit them.

Your account history may show deposits, withdrawals, stakes, wins, losses, adjustments, bonuses where applicable and other transactions. You should review this information regularly and notify Robinroo Casino through the available support process if you believe a record is incorrect. Keep copies of important confirmations and do not rely only on browser history or screenshots.

1. Select the game or betting product you wish to use.
2. Review the displayed rules, odds, selections, stake and any applicable limits.
3. Enter the amount you intend to risk and check the total before confirming.
4. Submit the bet using the displayed confirmation process.
5. Check that the bet has been accepted and review the transaction in your account history.

Each game or betting product has its own rules. These may explain how a round starts, how selections are made, how outcomes are generated, how winnings are calculated and when a transaction is settled. Product rules may also describe minimum or maximum stakes, eligible outcomes, ties, refunds, progressive features, bonus features and conditions that apply to live or scheduled events.

You should read the relevant product rules before playing and make sure you understand them. If there is a difference between a general statement on the website and a specific rule displayed for the game, the specific rule may apply to that game. The applicable Terms and Conditions may also contain additional provisions about account use, payments, promotions, technical issues and disputes.

Determining outcomes

Game outcomes are determined using the process applicable to the product, which may include a randomised system, a live result, an event result or another approved method described in the game rules. Once an outcome has been determined and recorded, it is generally used for settlement unless an error, interruption, invalid event or other circumstance requires review under the applicable rules.

For event-based betting, the rules may explain which result source is used, what happens if an event is postponed or abandoned, and how changes to participants or event conditions are treated. You should review those provisions before placing a bet. Information from external websites or unofficial sources does not override the rules that apply to the transaction.

Winnings and adjustments

Any winnings are calculated according to the applicable game rules and the information accepted at the time of the bet. A displayed balance is not necessarily final if a transaction is still pending or is subject to review. If a payment, result or account balance is affected by a technical or administrative error, an adjustment may be made in line with the applicable terms.

Where a bet is voided or cancelled, the treatment of the stake will depend on the relevant product rules and the reason for the action. Where a bet is settled as a win, loss, tie, refund or other result, the settlement method will be explained in the applicable rules. If you do not understand how a result was determined, review the product information and raise the issue through the available support channel.

• Read the full rules for the selected game or betting product.
• Check whether the displayed information is current before confirming a transaction.
• Do not assume that a bet is accepted until the account or confirmation screen shows acceptance.
• Review settled bets and account records regularly.
• Report suspected errors promptly and provide the relevant transaction details.

Fair play is essential to the operation of an online gaming service. You must not use automated tools, scripts, bots, modified software, stolen payment details, misleading information or any method intended to obtain an unfair advantage. You must also not collude with other users, manipulate a game, exploit a known vulnerability or interfere with another person's account.

If unusual activity, suspected fraud, a security incident or a rules breach is identified, access to an account or transaction may be restricted while the matter is reviewed. You may be asked to complete verification checks or provide information needed to confirm identity, ownership of funds or account activity. Do not create another account to avoid a restriction, limit, verification request or responsible gambling control.

Playing responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and use only money you can afford to lose. Consider setting personal time and spending limits, taking regular breaks and keeping a record of your activity. Never gamble when affected by alcohol, drugs, strong emotions or financial pressure.

If gambling stops feeling enjoyable, affects your finances, or causes concern for you or someone close to you, stop playing and seek support from an appropriate gambling-help service in Australia. Available responsible gambling tools may include account limits, cooling-off periods, self-exclusion and other controls. Read the Responsible Gambling information to understand the options available and how they may affect access to your account.

Questions, complaints and rule changes

If you have a question about a bet, result, account record or game rule, use the support process made available on the website. Include the relevant account and transaction information, without sharing your password or other sensitive security details. Issues are reviewed against the records held by the gaming system and the rules that applied when the transaction was made.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the website applies to future activity from the time it takes effect, unless the applicable terms or law require a different approach. You should review the rules regularly and before using a new game or betting product.

If you do not understand any part of these rules, do not place a bet until you have obtained clarification. By continuing to use Robinroo Casino, you confirm that you accept the rules relevant to the services you choose to use.